Shipping | Exchanges & Refunds

> SHIPPING :

We deliver in Egypt within 2-5 working days (weekends and official holidays are excluded).

We deliver worldwide within 7-15 working days (weekends and official holidays are excluded).

*Packages cannot be opened. Returns while courier is at your door will cost the shipping fee (EGP 65 in Cairo/Giza and EGP 85 rest of Egypt). 

 

> EXCHANGE & REFUND :

Exchanges and refunds are valid within 14 days of receiving the order.

**On sale items can only be exchanged or refunded within 3 days of receiving the order.

Products need to have tags on. The fee is EGP65. 

To place an exchange or refund:

(1) Contact us via

Facebook: https://www.facebook.com/kijaqo/
Instagram: https://www.instagram.com/kijaqo/
Email: info@kijaqo.com

(2) Provide us with your order number and photo of the received product

Our office hours are 10am - 6pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.

*Please note that KIJAQO has the right to refuse accepting returned items if used and if without original packaging condition.

*Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

*Exchanged products should be unused and returned with all tags & labels intact in their protective packaging.

 

> WHAT WE ARE NOT RESPONSIBLE FOR :

-Item damage resulting from misuse
-Item damage from not following washing instructions