Shipping | Exchanges & Refunds
> SHIPPING :
We deliver in Egypt within 2-5 working days (weekends and official holidays are excluded).
We deliver worldwide within 5-7 working days (weekends and official holidays are excluded).
*Courier cannot await for the customer to check the package.
> EXCHANGE & REFUND :
Exchange is valid within 3 days of receiving the order with the tags on, for a EGP 65 exchange shipping fee. No refunds.
*Please note that KIJAQO has the right to refuse accepting returned items if used and if without original packaging condition.
*Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.
*Exchanged products should be unused and returned with all tags & labels intact in their protective packaging.
> WHAT WE ARE NOT RESPONSIBLE FOR :
-Item damage resulting from misuse
-Item damage from not following washing instructions in the ticket.
(Email us at firstname.lastname@example.org with your order number and reason for exchange)