FAQ

- Where is my order?

Orders are processed from Sunday to Thursday during working hours with orders placed after 3:00 PM CLT  processed the next working day (not including public holidays).

- How long does shipping take?

  • Cairo and Giza: Within 2-5 working days.
  • Anywhere else inside Egypt: Within 3-5 working days.
  • Worldwide Shipping: Within 7-15 working days.

- Do you have International shipping?

  • We deliver worldwide within 7-15 working days (weekends and official holidays excluded)

- How much is the shipping fees?

  • We deliver in Cairo and Giza for 65 EGP
  • Anywhere else in Egypt for 85 EGP 
 - Do you have a showroom?
  • We’re available online only.

- How can I make sure of my size?

  • Please make sure of your size through our size chart.

- I didn’t receive an order confirmation, what should I do?

  • Please check your spam/junk mail in case the order confirmation has landed in there. If you still can't find your order confirmation please contact us.

- How can I pay my order?

  • You can pay online by your credit card or cash on delivery.

- Can you send me two sizes to choose between them?

  • Unfortunately we can’t send two sizes but we allow exchanges after the courier leaves.

- Can I try the products on while the courier waits?

  • Packages can’t be opened while the courier awaits but we can exchange it after the courier leaves.

- What is your Exchange/Refund policy?

  • We allow exchanges and refunds within 14 days of receiving your order.
  • No exchanges or refunds on items bought within Prime Day Sale.