FAQ
- Where is my order?
Orders are processed from Sunday to Thursday during working hours with orders placed after 1:00 PM CLT processed the next working day (not including public holidays).
How long does shipping take?
- Cairo and Giza: Within 2-5 working days.
- Anywhere else inside Egypt: Within 3-5 working days.
- Worldwide Shipping: Within 5-10 working days.
- Do you have International shipping?
- We deliver worldwide within 5-10 working days ( Weekends and Official holidays excluded)
-How much is the shipping fees?
- We deliver in Cairo and Giza for 65 EGP
- Anywhere else for 85 EGP
- We’re available online only.
-How can I make sure of my size?
- Please make sure of your size through our size chart.
-I didn’t receive an order confirmation, what should I do?
- Please check your spam/ junk mail in case the order confirmation has landed in there. If you still can't find your order confirmation please contact us.
-How can I pay my order?
- You can pay online by your credit card or you can pay cash on delivery.
-Can you send me two sizes to choose between them?
- Unfortunately we can’t send you two sizes but we allow exchanges after the courier leaves.
-Can I try the package while the courier awaits?
- Packages can’t be opened while the courier awaits but we can exchange it after the courier leaves.
-What is your Exchange/ Refund policy?
- According to our policy: We allow exchanges within 3 days of receiving your order. No refunds.
-How can I exchange my order?
- You can Email us at info@kijaqo.com with your order number and reason for exchange or you can send us through Instagram or Facebook.